What our clients say about us

Auckland Regional Transport Authority

We have held an association with First Security for a number of years now which has grown in both strength and quality. Over this time the rapport with management, supervisors and frontline staff has been very good.

Communications and feedback along with the required monthly reporting have been of good quality and content. We have had no issue with any of the services provided to us and were happy to find that there staff were most proficient in customer service in an area where customer liaison is paramount. We found guards to be well trained and diplomatic in approach and that the company operates a progressive and ongoing training programme for its staff throughout their time with the company... More

ARTNL (Britomart)

FIRST Security Guard Services (FSGS) have been utilised by ARTNL Britomart Ltd as the contracted provider for security services since the start of Britomart Transport Centre (BTC) in 2003. During that period, FSGS have fulfilled a valuable role in ensuring that the Britomart Transport precinct is able to deliver on the vision of being the hub of a public transport confluence, where patrons can utilise the multi modal transport assets in a safe and secure manner.

FSGS provide a range of services, including point and area security, patrolling, compliance checking, public interface, Health and Safety care (first aiders & fire wardens), incident management, emergency management liaison, intelligence gathering, trend analysis, reporting and recording functions, control room monitoring, surge response capability, changing time sensitive operational states, enabling and disabling services, troubleshooting...More

Vodafone

In my position as Physical Security Manager for Vodafone NZ, I have dealt with First Security Guard Services Ltd in an operational capacity since May 2005.

Initially they were engaged to provide guard services to our newly constructed head office in the Viaduct, however over time their superior levels of service delivery over the incumbent guard provider, Vodafone expanded their scope to become the preferred supplier of guard services.

Vodafone NZ utilises First Security in multiple capacities including mobile response, scheduled patrols, emergency static guards, concierge guards and security for large corporate events...More

Auckland District Health Board

Auckland District Health Board has utilized the services of FIRST Security to provide a permanent team of "on site" Security Staff consisting of 40, for the last ten years.

FIRST Security has provided excellent service over this period and we enjoy our relationship with them.

Our security requirements are well managed by FIRST Security, who have a strong customer service focus. They manage our account in a professional manner and are very responsive to any requests we may have. FIRST Security believes in investing in its people and has a robust and effective training program in place additional to them being involved with our own in house training programs...More