First impressions set the tone.

That’s why FIRST Security’s concierge and customer service officers combine professional security expertise with exceptional front-of-house service.

Our officers are well-presented, approachable, and trained to manage both security and customer relations. From welcoming guests at building entrances to assisting with directions and information, they provide a reassuring presence that reflects positively on your business.

Beyond their customer-facing role, our concierge officers are trained in building awareness, including maintenance and facilities management, ensuring seamless support for tenants, staff, and visitors alike.

Our concierge and customer service solutions include:

• Facilities management support

• Customer engagement and visitor assistance

• Safety and security awareness

• Collaborative partnership with clients