WelfareFirst

WelfareFirst™ by FIRST Security

Smart technology. Real peace of mind.

Keep your people safe with WelfareFirst™ — a Welfare-as-a-Service solution combining automated welfare checks, panic and silent alerts, GPS tracking, and 24/7 monitoring.

Built for Remote and Lone Workers

Originally designed to protect our own Security Officers, WelfareFirst™ is now trusted by organisations across New Zealand to safeguard staff working alone, off-site, or from home.

Why It Matters

Lone workers face greater risks from illness, injury, violence, or emergencies — often without immediate help. Employers also have a legal duty to protect them.

WelfareFirst™ makes it simple, keeping your team connected and supported wherever they are.

Who It’s For

Healthcare staff
Engineers & technicians
Cleaners & facilities staff
Forestry & field workers
Drivers & logistics staff
Home-based workers

👉 WelfareFirst™ — the smarter way to protect your people.

WelfareFirst Video

Monitor your teams welfare - anytime, anywhere.

Reliable, easy to use technology platform.

Backed-up by our 24/7 welfare monitoring and patrol team.

Smart Phone with optional wearable Bluetooth emergency alert button.

How WelfareFirst Works

WelfareFirst is a beautifully simple and effective solution for monitoring lone worker safety - a safety net that ensures everyone is checked in and home safe at the end of each shift.

WelfareFirst features several types of alerts, each of which can easily be configured with different notification rules and response procedures.

Welfare Check

Device & Connectivity

Monitor Centre

Welfare First has provided tracking capabilities of our field staff that work alone and the dashboard functionally gives Managers/Supervisors the ability to monitor activity & locate staff, which is great. The app is easy to use and the communication options provided at check-in has proved beneficial for users being able to communicate with the Comms team and/or their supervisor. Having a dedicated call centre handling the check-in & alerts has reduced unnecessary calls to the supervisors, providing better follow up.

Andrew Osborn, Business Manager Operations Northern, Wilson Parking