5 Reasons Why You Should Download the Responda App Now

As crime rates go up, more and more people are looking for ways to improve their home security. Responda stands out as an easy-to-use option that allows you to take control of your home’s safety. Have you ever felt uneasy about leaving your home unattended? With Responda, your concerns are met with swift and reliable action.

We sat down with Don Squires, FIRST Security Operations Manager, about how technological advancements, such as Responda, have revolutionised security measures, while emphasising the importance of retaining a human touch.

With over 20 years of experience in the security industry, Squires knows firsthand that beyond their traditional role of deterring criminal activities, security officers are dedicated professionals who offer a plethora of advantages that enhance safety, foster a sense of trust, and provide invaluable support to manage any security issue.

1. Active Deterrence and Prevention

Security officers play a crucial role in actively deterring and preventing crimes. With the Responda app, you can instantly access their services from your smartphone to your property, enabling you to promptly address any suspicious activity. Moreover, their mere presence can significantly deter and disrupt criminal activity at your property.

2. Rapid Response

While security technologies, such as alarms and security cameras, can help in detecting threats, effective response and management often necessitate human intervention. Enter the Responda app—an easy option to effortlessly order a FIRST Security patrol to check on your home or business and with NZ’s largest response fleet of trained and certified mobile security officers, they can be there FIRST.

3. Real-Time Monitoring and Reporting

FIRST Security officers are not only a physical presence but also keen observers who actively monitor their surroundings. Their vigilance and ability to detect unusual activities, potential security breaches, or safety hazards can prevent incidents from escalating.

Thanks to the Responda app, you will also receive real time notifications on security officer's response providing reassurance that your property or business is being looked after.

Also, when it comes to insurance claims, they maintain meticulous records and will provide you with detailed incident reports, aiding with claims.

4. Crisis Management

In high-stress situations, de-escalation techniques are essential to prevent conflicts from spiralling out of control. FIRST Security officers are trained in conflict resolution and crisis management, allowing them to defuse tense situations peacefully where it is safe to do so.

If an officer discovers an intruder on your property and the situation appears to be hostile, in accordance with our procedures, the Police will be called to attend. The security officer onsite can only assist where safe to do so, for example by waiting onsite for the Police to secure access.

5. Reporting and Intel

Beyond their security duties, FIRST Security officers will share an ‘Attendance Report’ via the Responda app. This report will include a brief description of the officer’s findings as well as photos if relevant to show the property status or any damage to the property. By promptly reporting and addressing maintenance issues like broken doors, faulty lights, or structural vulnerabilities, our officers contribute to risk mitigation and prevent further loss.

Responda is available for free download, with no contracts or monthly fees. Currently, Responda is accessible across NZ. Learn more about Responda at https://www.responda.co.nz/